FREQUENTLY ASKED QUESTIONS
HOW DO I ACCESS THE ONLINE CLASSES?
On-Demand Classes now available on our website. Visit our MindBody pay portal, create an account and purchase the ONLINE Unlimited Month pass. Email us your receipt and we will send the passcode to gain 24/7 access to our amazing workouts. You can workout any time you like!
HOW DO I SIGN UP FOR CLASSES?
From the pricing/schedule page, you can click on the link to reserve classes using our MindBody Online scheduling software. Just create a username (which is your email) and a password of your choice, select a class/package for purchase and you’re all set.
GROUPON HOLDERS: PLEASE CREATE YOUR ACCOUNT AND EMAIL US THAT YOUR ACCOUNT IS OPEN AND HOW MANY CLASSES (10 OR 20) YOU PURCHASED.
CAN I DO BARRE IF I AM PREGNANT?
Yes, you can. However, please clear it with your doctor and bring a doctor’s note with you to class before beginning any prenatal program. Please inform your instructor prior to class that you are pregnant. We would suggest arriving a little early to discuss modifications with your instructor before class.
I WANT TO DO THE MONTHLY AUTO-PAY. HOW DO I SIGN UP?
In the Retail screen on MindBody Online, click on the “CONTRACTS” tab to sign up for our monthly auto-pay package. You may cancel at any time without penalty by emailing the studio-there is contract. If you plan to attend a minimum of 3 classes per week ~ this is the package for the best value.
TO ALL 3 MONTH CONTRACT HOLDERS:
No need to break your contract. We offer a 1 time 14 day maximum freeze during your contract period if you NOTIFY US via email ‘firstname.lastname@example.org’. A lot of unexpected things can happen in 3 months so just ‘reset’ and get back to class to tuck, burn, shake your way to the BEST YOU ever!
WHAT IS THE CLASS CANCELLATION POLICY?
We ask all clients to cancel class at least two (2) hours before the scheduled start time should they be unable to attend. Cancellations must be made online through your MindBody account or our Tru Barre app. We cannot accept cancellations via e-mail, text or phone calls. Cancellations made less than two (2) hours before class will be considered late cancels.
All late cancels and no-shows will automatically be charged $5.00 for that class for monthly unlimited members and a class will be deducted from all class package holders. There will be NO exceptions to this policy regardless of the reason for the late cancel or no show. A $20.00 fee for any late cancels on Saturday, Sunday, or holiday. All package holders are charged for late cancels on weekend.
This policy is intended to keep the classes full and wait lists short. We would like to help everyone get into every class they want, and improve the Tru Barre experience for all clients. Thank you in advance for your understanding and cooperation.
SHOULD I GET ON THE WAIT LIST?
Yes, our wait lists move fast. You will be notified via email when added to a class from the wait list. Adds will happened automatically until (2) hours before the class is to begin. Therefore, if you no longer wish to take a class, please remove your name from the wait list before the 2 hour cancellation penalty period. Clients will not be added to the class if the time is less than 2 hours before the class start time. If you make it into class from the wait list, the same cancellation policy will apply. We ask that you do not put yourself on the wait list and register for another class that same day.
WHAT SHOULD I KNOW ABOUT ARRIVING FOR CLASS?
First-time clients should arrive 15 minutes prior to your first class for a studio tour and introduction to Barre. We would like to have enough time to meet you, have you fill out some paperwork and show you around. Expect to feel the burning and shaking. Classes are designed to challenge at every level. We offer modifications and challenges for everyone, regardless of experience or ability. Please let your instructor know if you have any injuries or concerns prior to class, and feel free to ask her any questions before or after class.
*The doors are locked at the beginning of class and we cannot allow students to enter the class after it has started. This is for your own safety--without a proper warm-up, you place yourself at risk for injury by jumping into the workout. Please respect the instructor and fellow clients and arrive on time to avoid disrupting class.
WILL BARRE HELP ME TO LOSE WEIGHT? HOW OFTEN SHOULD I COME TO TRU BARRE STUDIO TO SEE RESULTS?
If you attend barre 3-5 times a week and maintain a healthy diet, your body will respond accordingly. We focus on strengthening and lengthening the muscles, which burn calories more efficiently than fat. Increased muscle will ultimately lead to weight loss! Every client is different, so there is no set formula for results. Historically, the clients that get to class 3-5 days a week see the most significant results and much quicker. Our method is designed so you can do it every day. And we have many clients that do!
WHAT DO I NEED TO BRING TO CLASS?
Socks are required at Tru Barre. You can bring your own pair or we sell “grippy” socks at the studio. Any other footwear must completely cover the entire bottom of the foot- toes can peep out. Wear comfortable workout clothes. Workout pants that reach the knee or longer are suggested. Keeping your legs covered means keeping your muscles warm. Warm muscles are more flexible and less prone to injury.